Administration
| SAP BASIS administration (ABAP stack) SAP BASIS administration (JAVA stack) SAP printer administration Saprouter administration SAP HANA administration SAP DP agent administration SAP Oracle DB administration Sybase administration Webdispatcher administration Introscope agent administration |
SAP HANA cloud connectors administration Business Object administration Solution manager administration SAP Ariba administration Client copy SAP ABAP system copy SAP Java system copy Proactive monitoring CUA administration (no user management) |
ITIL & PM
| Incident management Change management roblem management |
Projects Technical project lead |
Analysis
| Root cause analysis Performance analysis Analysis of monitoring data |
Sizing - capacity management SAP AS and SAP DB Sizing - capacity management OS memory and CPU |
Concepts, Configuration & Design
| SAP System copy concept Parameter management - SAP AS and SAP DB New Landscape Landscape design - architecture Proof of concept |
SAP Basis procedures Parameter management - OS New Solution Landscape design - VLAN |
Infrastructure integration & monitoring
| Backup management - netbackup Monitoring - SAP Solution Manager integration Monitoring scope - SAP Solution Manager Disk management Network communication (FW rules) OS patching |
Monitoring - Zabbix integration Monitoring scope - Zabbix Infrastructure integration VLAN management SAP Backbone communication |
DB support
| SAP HANA installation SAP HANA upgrade SAP HANA DB restore\refresh SAP HANA Cluster administration SAP Oracle DB installation SAP Oracle DB upgrade SAP Oracle DB restore\refresh SAP Oracle DB reorganization\compression SAP Oracle procedures SAP Sybase patching SAP Sybase restore\refresh |
SAP HANA patching SAP HANA upgrade - procedure SAP HANA procedures SAP HANA Cluster configuration SAP Oracle DB patching SAP Oracle DB upgrade - procedure SAP Oracle DB OLAP restore\refresh SAP Oracle DataGuard SAP Sybase installation SAP Sybase upgrade SAP Sybase procedures |
Application (modul) support
| Users and authorization (security standards) Realtech Transport Management (RTM) SAP customer portal administration SAP PI admistration SAP BI administration SSO configuration CUA concept |
Transport management (TMS) ADS configuration SAP Solution manager configuration scenarios SAP SLD admistration SAP certificates administration SNC configuration SAP HANA SDI |
Installation & initial configuration
| SAP Installation (ABAP\Java) SAP Ariba installation Introscope agent installation DP Agent installation Dual stack split |
SAP BO installation Webdispatcher installation SAP HANA cloud connectors installation Language installation Saprouter |
SAP SW maintenance
| SAP ABAP patching SUM SAP Java patching SUM SAP EHP installation SAP Java un-deployment Other SAP SW patching |
SAP ABAP patching SPAM\SAINT SAP JAVA patching other (telnet, NWDM) SAP NW Upgrade DP Agent patching |
SAP migration
| Homogeneous system copy Parallel export\import via migmon DMO migration Design |
Heterogeneous system copy Parallel export\import via distmon Sizing Proof of concept |